Return to Help Index

Ordering
Are you able to ship internationally?
	At this time unfortunately we are not able to ship outside the United States.
Can I attach a message with my gift card?
	Yes - enter the request and message during the checkout process in the Order Comments field.
Can I buy a gift card and ship it to someone else?
	To purchase a gift card for someone else, you may enter a separate shipping address from the billing address. You may also include a note in the Order Comments field to attach if desired.
Completed Orders.
	All gift card orders are final. We cannot cancel gift cards - either Buehler’s or other retailers.
Once I place an order, will I receive a confirmation e-mail?
	Yes, upon your order’s completion, you will receive a confirmation e-mail minutes after.
Where do you ship to?
	U.S.A. only.
Has my order been shipped?
	Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I track my order? Or cancel/change items in my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order. Then click "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has been shipped, the order is no longer changeable.
My order never arrived.
	Click the "My Account / Order Status"  link at the top right of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
An item is missing from my shipment.
	Click the "My Account / Order Status" link at the top right of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
When will my backorder arrive?
	Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.